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FMCG · Case studySmooth payment-term changes
Customer requests for new payment terms handled quickly and in full control.
The challenge
Handling requests to change payment terms required manual data gathering and chasing approvals.
What we did
The solution in practice
A robot enriches the case with all the data needed and drives it through the approval process per the client’s rules — all the way to a decision and closure.
Business benefits
- Faster request handling
- Better customer experience and flexibility
- Less manual work
- Better control over cash flow
Impact on results
- Better terms management (DSO)
- Higher customer satisfaction
- Predictable cash flow
UiPath
24/7 mode
SAP · ServiceNow
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