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FMCG · Case studyCollections cases routed to the right person instantly
Receivables cases reach the right owner instantly — no manual sorting.
The challenge
Receivables cases had to be assigned by hand to the right people across regions. That delayed the start of collections and caused mistakes.
What we did
The solution in practice
A robot recognises who a case concerns and automatically routes it to the right collections owner or regional team — instantly and around the clock.
Business benefits
- No more manual case sorting
- A faster start to collections
- Fewer misroutes and rework
- One consistent process across countries
Impact on results
- Faster cash collection (DSO)
- Higher team productivity
- Shorter case handling time
UiPath
24/7 mode
SAP · ServiceNow
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